Refund policy

This policy covers returns, cancellations and refunds for everything sold on shop.taxscan.in. Section 1 applies to physical products, Section 2 to ebooks and downloads, and Section 3 explains how refunds are processed for both.

1. Physical products

30-Day Replacement Guarantee

All physical products sold on SHOPSCAN.IN Store are covered by our 30-Day Replacement Policy. Notify us of any manufacturing defect or product damage at the time of delivery, or within 30 days from the date of delivery, and we will issue a brand-new replacement at no extra cost. The defective product or part will be recalled and a replacement shipped immediately.

Please note:

  • Replacement may be of the entire product or of part(s) of it, subject to availability with SHOPSCAN Store.
  • Replacement is offered only for products sold by SHOPSCAN Store.

Cancelling an order

  • Before your product has shipped — we will refund the entire amount.
  • Shipped but not yet delivered — contact us and let us know.
  • Already delivered — eligible for replacement only where the product is defective. See the 30-Day Replacement Guarantee above.

Not eligible for return or replacement

  • Damage caused by misuse of the product.
  • Incidental damage arising from malfunction of the product.

2. Digital products (ebooks and downloads)

Why digital products are treated differently

A digital product is delivered to you in full, immediately on payment. Unlike a printed book, it cannot be returned to us: once a file has been downloaded, you keep it. For this reason, and in line with standard practice for licensed professional publications, digital products are non-returnable and sales are final once the file has been downloaded.

Please read the product description and licence terms carefully before you buy. If you are unsure which licence you need, write to us before ordering and we will advise.

When we will refund you in full

We will issue a full refund, no questions asked, in any of these situations:

  • You have not downloaded the file — if you have not used your download link, you may cancel and be refunded in full within 7 days of purchase.
  • The download does not work — your link fails, expires prematurely, or you cannot access the file, and we are unable to fix it for you.
  • You received the wrong file, or the file is corrupted, incomplete or unreadable.
  • The product was materially misdescribed — it is substantively not what the product page said it was.
  • You were charged more than once for the same order, or charged for an order you did not place.

When we will not refund you

  • You have downloaded the file and simply changed your mind, or no longer need it.
  • You bought the wrong title or the wrong licence tier by mistake — but see Licence upgrades below, we will almost always help.
  • You cannot open the file because of a problem with your own device or software, and the file itself is sound. We will help you troubleshoot.
  • You disagree with, or did not find useful, the content or the views expressed. Our ebooks are professional references, not advice, and we cannot guarantee a particular outcome in your matter.

Licence upgrades — usually better than a refund

If you bought a single-user licence and find your team needs access, you do not need a refund. Write to us and pay only the difference to move up to a team or firm licence. We would far rather upgrade you than have you either overpay or share a file you are not licensed to share. The same applies if you need more than 25 seats.

Updates and new editions

Tax and corporate law change constantly. Where we issue a corrected or updated version of the edition you bought, you receive it free and we will email you the new file. Where we publish a new edition, existing buyers are offered it at a reduced upgrade price. The publication of a new edition is not a ground for a refund on the edition you bought.

3. How refunds are processed

This section applies to both physical and digital products.

How to request a refund or cancellation

Contact Customer Care on 7025997722 or email support@shopscan.in, quoting your order number and a short description of the problem. For physical products, contact us within 30 days of delivery; for digital products, within 7 days of purchase.

How long it takes

We aim to respond within 2 working days. Once a cancellation or refund is approved, SHOPSCAN.IN will complete the cancellation and initiate the refund within a maximum of 2–3 business days, and you will be notified. Where the money is transferred back to the source of the transaction, the respective banks may take a further 7–10 business days to process it. If it has not appeared after that, please contact your bank directly.

How you get your money back

There is one mode of refund: Back to Source — the money is refunded to the payment mode or account originally used to make the transaction. Where GST was charged, we issue a credit note against the original tax invoice.

If something has gone wrong

If you are unhappy with how a request has been handled, write to support@shopscan.in marking it for the attention of a manager, and we will review it personally. We would rather resolve a complaint than win an argument.